Con Sidea Manufacturing

ICAM

The integration of specific tools for the complete monitoring of activities and processes and for the optimisation of the sales flow.

Segmento 1 - Dettaglio case

Obiettivo

Improve and optimise sales flow, implement a customer care section, monitor agent work, and have centralised data for sales forecasting and process analysis.

Aree di intervento

Azioni

  • Business analysis

  • CRM implementation

  • Omnichannel platform

  • Salesforce marketing cloud

  • Functional analysis and project management with definition of the KPIs; configuration and implementation of Sales Cloud (campaigns, leads, accounts, opportunities, quotas, connection to the site via contact form); configuration and implementation of Service Cloud, Field Service, Knowledge Base, Pardot. Lead/prospect/contact management, CRM data import and Salesforce integration with management.

  • Sales and leads generation

  • System integration

  • Customer care

  • Knowledge base, organization of agents' work (field service)

Milan

Milan Spaces Gae Aulenti / Piazza Gae Aulenti 1

Bari

Via Junipero Serra, 19